How can we help you today?

VFetch uses AI vision technology to parse your description or photo and match it against items logged by venues in our network. Results are ranked by similarity score, giving you the most likely matches first.

Yes. We use JWT-based authentication, industry-standard encryption, and your email is hashed (SHA-256) before any external processing. We never share your data with third parties.

The fee covers operational costs, secure Stripe payment processing, and helps verify that claims are genuine. It's a one-time charge per claim - not a subscription. Venues pay nothing.

The average return time is 18 hours from search to collection. Courier delivery adds 1–2 business days depending on your location and chosen carrier.

Yes. When submitting a claim, you can choose courier delivery. Options include Royal Mail, DPD, and more. You pay for shipping at checkout.

You can appeal via the portal. Provide additional proof of ownership and our support team will mediate. Legitimate claims are always resolved.

You can browse results freely. To submit a claim and receive match notifications, you'll need to create a free account.

Sign up at our venue portal, create your venue profile, and you're ready to go. The whole process takes under 5 minutes. No technical setup required.

No. Joining VFetch is completely free for venues. You can log unlimited found items and manage claims at no cost. A small claim fee is charged to item owners only.

We use AI vision technology to analyse photos. It identifies item type, colour, brand, and model automatically - saving your staff time and improving match accuracy significantly.

Yes. VFetch integrates with leading courier services for worldwide delivery. When an owner chooses courier collection, a shipping label is generated automatically and emailed to venue staff.

After a set period (defined by your venue policy), items can be marked as unclaimed and disposed of according to your local regulations. VFetch logs the full audit trail.

Venue staff use our responsive web portal, accessible on any browser including mobile devices. A dedicated native app for venues is on our roadmap.

Yes. Our admin panel supports multi-venue management. Each venue has its own profile, staff list, and item inventory. Admins can switch between venues easily.