1. Overview
VFetch ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use the VFetch mobile app, web platform, or venue portal.
2. Data We Collect
We collect information you provide directly (name, email, item descriptions, photos), data generated through app usage (search queries, claim history), location data (for venue proximity features, with your permission), and device information (push notification tokens, operating system).
3. How We Use Your Data
Your data is used to: match lost items with found items at venues, process and verify ownership claims, send push notifications about matches and claim status, improve our AI matching algorithms, and comply with legal obligations.
5. Data Retention
We retain your account data for as long as your account is active. Claim records are retained for 2 years for dispute resolution purposes. You may request deletion of your account and associated data at any time.
6. Your Rights (GDPR)
Under GDPR, you have the right to: access your personal data, correct inaccurate data, request deletion ('right to be forgotten'), restrict processing, data portability, and object to processing. Contact us at privacy@vfetch.app to exercise these rights.
8. Contact
For privacy enquiries: privacy@vfetch.app. For our registered address and Data Controller details, please email the above address.